Concert FAQ'S
Frequently Asked Questions
What is the bag policy?
Guest and their belongings are subject to search upon entry. You can keep the lines moving quickly by leaving large bags at home and by having your tickets and ID’s ready.
NO Backpacks, Purses, or Bags are allowed to be brought into the venue, EXCEPT the following:
- Small clutch purses and fanny packs that are 6” x 9” or smaller do not need to be clear but can have no more than one pocket.
- All other bags larger than 6” x 9” must be a clear bag.
The following items are ALLOWED:
- Smoking in Designated Areas
- Lawn Chairs allowed in designated areas. Your chair needs to be REMOVED from the bag while going through Security.
- Small clutch purses and fanny packs that are 6” x 9” or smaller do not need to be clear but can have no more than one pocket.
- All other bags larger than 6” x 9” must be a clear bag
- Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories (monopods, tripods, GoPro mounts, and other attachments are not allowed.)
- Prescription Medicine Requirements:
- Please bring your medication with you. You will not be allowed to leave and come back inside the venue once you leave.
- Anyone needing prescription medicine at the concerts must present the pharmacy-labeled container which states the prescription, dosage, and patient name to the medical staff at each gate.
The following items are PROHIBITED:
- Outside food and beverage (Including Alcohol)
- Carts of any kind (including wagons)
- Purses, bags, diaper bags, backpacks that are NOT CLEAR bags.
- Baby Strollers
- Bicycles inside the Concert Venue
- Weapons or explosives of any kind
- Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
- Illegal and illicit substances of any kind
- Drones or any other remote flying device
- Any and all professional video equipment. No video recording will be allowed.
- Any and all professional audio recording equipment
- Coolers of any kind
- Umbrella’s
- No beverages will be allowed to leave the venue
-CAUTION-
INTENSE STROBE LIGHTING IN EFFECT FOR ALL PERFORMANCES
The safety and well-being of our fans, artists, guests, and staff is a top priority. Organizers work closely with local officials to ensure the safest possible experience. You will notice uniformed and plain-clothed security throughout The Lumberyard Venue. They are there to keep you safe, so don’t hesitate to ask them for help if you need immediate assistance.
Entry Protocols
For the safety of everyone entering The Lumberyard Venue, all fans are subject to a full and complete search prior to entry. This may include a full body pat-down and magnetometer screening before entry. The Lumberyard reserves the right to refuse entry to anyone with or without a ticket.
- Gates 1, 2, & 4 are for General Admission ticket entry.
- Gates 1 & 4 will close when the headliner starts.
- Gate 4 is the drop off for Uber, Lyft, and Handicap entry.
- Gate 3 is VIP/Sponsorship entry ONLY
- VIP/Sponsorship area is 21+. No one under the age of 21 will be allowed to enter or sit in this area.
Please view the map sent with your tickets or KNOW BEFORE YOU GO EMAIL. It will also be available on The Lumberyards Facebook page.
Consent To Be Photographed/Recorded
- By entering and by your presence in this area, you consent to be photographed, filmed and/or otherwise recorded, and you consent to any use of your appearance, likeness, voice, and name for any purpose whatsoever, without payment or credit to you, in any and all media, throughout The Lumberyard property.
- If you do not agree to the foregoing, Please Do Not Enter The Lumberyard property.
Come Prepared & Look Out For Each Other
Here are four easy ways to look out for yourself and those around you:
- Watch out for your neighbors – if someone around you looks like they need help, check in with them. If someone is getting unruly, alert the nearest staff member. Keep an eye on your belongings.
- Be considerate – this is a shared space and we want everyone to enjoy themselves. Keep the vibes chill and your hands to yourself.
- Use the buddy system – the Merchandise Stand is the designated meeting point for lost or separated people. If one of your friends is in trouble, please alert festival staff – they will assist you, no questions asked.
- Keep yourself and your belongings safe – be aware of your surroundings and always keep an eye on your personal items. If you find something OR lose something, head to our Merchandise Stand for our Lost and Found.
- Have Emergency Contact Info on your person and your phone lock screen in case emergency personnel need to know.
- Remember to stay hydrated.
- Protect yourself from the sun - take breaks and find shade. Sunscreen lotion, hats, and sunglasses are key.
- Bring a list of allergies and medications you take in case of a medical emergency.
- Dress for the weather. We’re constantly monitoring the weather. Keep an eye on the radar before heading to the The Lumberyard Concert Venue so you can dress accordingly (rain boots, ponchos, etc.)
- WE HAVE A ZERO TOLERANCE POLICY FOR HARASSMENT. PLEASE LET OUR STAFF KNOW IF YOU FEEL HARASSED OR THREATENED IN ANY WAY. NO ALWAYS MEANS NO.
- We want every fan to feel safe at The Lumberyard. We will not tolerate any harassment based on race, gender, sexual orientation, religion, disability, body size, appearance, age, or national origin. If you feel like you’re being harassed, are the victim of nonconsensual touching, or otherwise feel unsafe, please report it to the nearest staff member.
ADA Parking and Entry
- Parking will be in the VIP/Sponsor parking lot. We will give rides on golf carts up to the concert venue. If anyone needs to drive up to the venue to be dropped off, entry will be at Gate 4.
- Patrons can also use Uber or lift to be dropped off at Gate 4.
Can I Bring Service Animals?
- Pets are not allowed within the The Lumberyard Concert Venue grounds. However, registered service animals, which have been trained to provide assistance to an individual with a disability, are welcome.
- Emotional Support Animals are NOT ALLOWED.
Wheelchair Accessibility
The Lumberyard Concert Venue is wheelchair accessible but is a large venue with great distances between restrooms, bars, food trucks, and seating. It is outdoors and on crushed asphalt. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Lumberyard will provide golf cart rides. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Accessible portable toilets are available at the back of the venue with the other portable toilets.
- Tickets are available on The Lumberyard website.
- We do not have tickets at the gate or restaurant.
- Tickets need to be purchased in advance and printed or downloaded on your personal electronic device.
- All Sales are FINAL – All tickets are final sale and cannot be exchanged or refunded. Before purchasing your tickets, we recommend you verify the concert title/event, time and location of the event.
- If you purchased for an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry
- The Lumberyard is a Private Club Membership. Anyone who is drinking alcohol must have their ID scanned and must wear a wristband.
- Wristbands MUST be worn securely on the wrist and cannot be slipped on or off.
- For ticketing questions, please reach out to concerts@thelumberyardcanyon.com
Purchase Protection Tickets
Claims process for ticket buyers with purchase protection
Ticket buyers who encounter an unforeseen circumstance that prevents them from attending your event can file a claim at www.PurchaseProtection.com and select claims. Attendees should review the full terms and conditions to see if their circumstance falls into acceptable circumstances and be prepared to supply the appropriate documentation.
Upon receipt of a claim, the team at Purchase Protection will review the submission and provide a response within 10 business days. Approved claims will receive a refund for the amount of their ticket fees and taxes, minus any charitable donations or merchandise in the form of a check.
THERE ARE ABSOLUTELY NO EXCEPTIONS TO THE WRISTBAND POLICY
We have a NO Re-Entry Policy. If you leave the venue for any reason, you will not be allowed to re-enter. Make sure you bring the things you need when you come in initially.
The Lumberyard will have a Lost & Found at our Merchandise Stand at the back of the venue. Please send us an email at info@tlycanyon.com if it is the next day and we will be happy to reconnect you with your lost items if they are found.
- We will have food trucks on-site for the Concert Venue
- Alcohol and Drinks will be available for purchase with cash or card.
Yes! We allow dogs on our patio. Please use the side gate by the front door to bring your dog to the patio.
Trained service dogs are welcome. We DO NOT ALLOW SUPPORT OR CAMPANION ANIMALS inside the restaurant or concert venue.
Emotional Support and Companion Animals do not meet the definition of a service animal and do not have the same public access rights.
Dog Friendly Patio Rules:
- Owners are legally responsible for the behavior of their dog(s) at all times.
- Dogs must be leashed at all times and in the possession of their owners.
- Dog waste must be cleaned up by their owners immediately. Waste bags are provided.
- Aggressive dogs will be removed immediately.
- Dogs should be under voice control.
- All dogs must have current vaccines required by law.
